1. Who We Are
Peptide Pro operates peptidepro.co.uk and is responsible for the personal information collected through our website and ordering process.
For privacy enquiries, contact [info@peptidepro.co.uk](mailto:info@peptidepro.co.uk).
2. Information We Collect
We may collect:
* Your name, email address, telephone number and delivery address
* Account, order, payment and delivery information
* IP address, device details and website activity
* Messages sent through email, WhatsApp or live support
* Fraud-prevention and identity-verification information
We do not normally store complete card or bank security details.
3. How We Use Your Information
We use your information to:
* Process payments and deliver orders
* Manage customer accounts
* Provide support and order updates
* Prevent fraud and protect our website
* Meet legal, tax and accounting requirements
* Send marketing communications where permitted
Peptide Pro currently delivers only within the United Kingdom and Ireland.
4. Identity Verification
Approximately 10–15% of orders may require additional verification following security checks or requests from our banking and payment partners.
Customers whose orders are flagged may be asked to complete document and biometric facial verification through an approved third-party provider.
Peptide Pro may receive the result of the verification and any information required to review the order. The verification provider will process identity documents and biometric information under its own privacy policy.
5. Sharing Your Information
We may share necessary information with:
* Banks and payment providers
* Identity and fraud-prevention providers
* Couriers and delivery companies
* Website, hosting and support providers
* Accountants, legal advisers or regulators
We do not sell personal information.
6. Legal Basis
We process information where necessary to:
* Fulfil an order or contract
* Protect our legitimate business interests
* Meet legal obligations
* Act with your consent
7. Data Retention
We retain information only for as long as reasonably necessary.
Order, payment and accounting records may be kept for up to six years. Identity-verification providers may apply their own retention periods to documents and biometric information.
8. Marketing and Cookies
You may unsubscribe from marketing communications at any time.
Our website uses essential cookies for checkout, accounts and security. Optional analytics or marketing cookies are used only where permitted.
9. Your Rights
You may have the right to access, correct, delete, restrict or object to the use of your personal information.
To make a request, contact [info@peptidepro.co.uk](mailto:info@peptidepro.co.uk). We may need to verify your identity before responding.
10. Complaints
Please contact us at [info@peptidepro.co.uk](mailto:info@peptidepro.co.uk) so we can investigate and resolve your concern.
11. Policy Updates
We may update this policy when our services, providers or legal obligations change. The latest version will be published on our website.