Privacy Policy

1. Who We Are

Prime Peptides Ltd. ("we", "us", "our") is the data controller responsible for personal data collected via primepeptides.co.uk. We are committed to protecting your privacy in accordance with the UK GDPR and Data Protection Act 2018.

2. Data We Collect

• Identity & Contact: name, email, phone, shipping and billing address.
• Order Data: products purchased, transaction history, payment status.
• Technical Data: IP address, browser type, device information, cookies.
• Marketing: preferences for receiving communications from us.

3. How We Use Your Data

We process your data to:

• Fulfil your orders and manage payments.
• Provide customer support and respond to enquiries.
• Send order updates and, with consent, marketing communications.
• Comply with legal, tax, and regulatory obligations.
• Improve our website, products, and services.

4. Legal Basis

We process personal data under one of the following bases: performance of a contract, legitimate interests, legal obligation, or your consent.

5. Sharing Your Data

We share data with trusted third parties only where necessary — payment processors, couriers, IT providers, and regulators. We never sell your personal information.

6. Data Retention

We retain personal data only as long as necessary for the purposes described, or as required by law (typically 6 years for accounting records).

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your data, and to object to processing. To exercise any right, email privacy@kpvpen.co.uk.

8. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO.

9. Security

We use industry-standard encryption, access controls, and secure hosting to protect your data. No system is fully secure, but we work continuously to reduce risk.

10. Contact & Complaints

Questions? Email privacy@kpvpen.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.