REFUND & RETURNS POLICY

⚠ Due to the nature of our products as sensitive laboratory materials, our returns policy is strictly limited. Please read carefully before purchasing.

Returns

✗ We do not accept returns on opened or used products under any circumstances.

Refunds & Replacements

✓ Refunds or replacements are offered only in the following cases:

• Item arrived damaged
• Incorrect item was supplied
• Product was lost in transit

How to Make a Claim

You must notify us within 48 hours of delivery and provide:

• Your order number
• Photographs of the packaging and product
• A clear description of the issue

Processing

If your claim is approved, refunds are processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the error was ours.